Todd Broadrick
Education
2015 - 2019
Bachelors in Science
Technical Communication
Iowa State University
I studied Technical Communication with an emphasis on Visual Design and a minor in Psychology. This prepared me to take on the first UX Writer role at Tempus Labs where I established what Technical Communication looks like at Tempus.
2023
Google UX Design Certificate Coursera
I completed a 7-course online certificate program that taught me how to apply the design thinking process to projects. This certificate taught me how to understand and empathize with users, conduct meaningful research, collect data, action on feedback, and build meaningful mockups and prototypes in Figma.
Experience
2023 - Present
Product Designer
Tempus
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Designed an internal AI application used for reducing manual work in locating information, achieving a 50% adoption rate across the company in the first month.
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Implemented a process for collecting and synthesizing customer feedback for generative AI products, increasing customer satisfaction by 45%.
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Designed a new user flow for creating Data Products, reducing data creation time by 60%.
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Developed detailed mockups and prototypes to communicate interaction and design ideas.
2021 - 2023
Technical Writer
Tempus
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Reorganized the information architecture of the entire internal technology handbook to increase engagement.
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Set up a Google Analytics dashboard for the technology handbook in order to help make data driven project decisions.
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Led a bi-weekly sync with Tech Writers to discuss best practices and knowledge share.
2019 - 2020
Technical Writer
Kaplan
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Wrote and maintained process instructions for building educational courses.
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Built and deployed modular educational courses in oXygen DITA Editor.
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Documented SOPs for utilizing a brand new content authoring tool.
Proficiencys
Figma
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Jira
Confluence
Illustrator
GitHub
